As a Glendale property owner, you may have become familiar with one of the more difficult aspects of owning a property: the demanding renter. Though a lot of tenant complaints must be attended in a productive and professional manner, you might come across a renter who appears to voice complaints almost everything, making unreasonable requests. If these complaints are associated with health problems, your tenant may be a hypochondriac, also known as someone who experiences illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their own health. They routinely have several concerns, do a lot of reading and investigating on health-related issues, and may believe their environment as threatening or hazardous to their health. Many of their excessive or unreasonable complaints may come from these actions and fears.
Dealing with a hypochondriac can be a hard job; they have a difficult time managing their own urges and may seek constant reassurance about everything around them, which often takes the form of a complaint. They may continually ask you to tend to things for them, trying to use you as a form of coping mechanism for their anxieties.
The best thing to do when dealing with a tenant who has illness anxiety is first, to make sure the home they have leased is properly maintained. Then, it’s important to determine (and follow through) firm guidelines about when, where, and how often they can call you. To manage repair requests and other complaints, it’s a good notion to have your renter to do so in writing. This will create a paper trail of each complaint (and your responses) in the event of a dispute and may even decrease the number of complaints and requests.
Although difficult at times, it’s important to stay courteous and professional and to recognize that you are not under obligation to come running every time your tenant contacts you. As long as you are confident that the Glendale rental property is being regularly and properly maintained, it’s best to sum things up and let the renter that you will handle the situation, but depending on what it is, that you will possibly handle it at a later date. Also, you may need to remind the tenant about any relevant lease terms, particularly those that spell out which responsibilities belong to the resident and which belong to the property owner to avoid any false expectations or confusion.
Handling difficult tenant relations can be one of the least delightful parts of a landowner’s job. Why not assent the professional property managers at Real Property Management Vision exercise it for you? We will secure that your property is regularly maintained to help alleviate any concerns. We will also manage tenant complaints, clarify and set lease terms, and handle communication between you and your renters in a professional and timely manner. By doing so, we’ll let you clear to pinpoint on other things. Would you like to learn further about how we can assist you? Please contact us online or call us at 818-233-8789 for more information.